Privacy Policy

1. Introduction

EverTrust Cleaning ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website evertrustcleaning.co.nz (the "Site") and use our services.

Please read this Privacy Policy carefully. By accessing and using EverTrust Cleaning, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

Information You Provide Directly:

When you submit our quote request form, we collect:

• Full name
• Phone number
• Email address
• Service needed
• Property location
• Preferred cleaning date
• Details about your cleaning needs

This information is used to respond to your inquiry, provide cleaning quotes, and contact you about our services.

Information Collected Automatically:

We use analytics and tracking technologies to measure website performance and improve user experience:

• Analytics: We collect information about how you interact with our website, including pages visited, time spent, and actions taken. This helps us understand what works and improve our site.
• Cookies: Our website may use cookies to remember your preferences and track your activity.
• Advertising Pixels: We use tracking pixels from platforms like Google Ads and Facebook to measure the effectiveness of our advertising campaigns and show you relevant ads.
• IP Address & Device Info: We collect your IP address and device information to understand traffic patterns and improve security.

3. How We Use Your Information

We use collected information to:

• Respond to your cleaning quote requests
• Send you updates about our services
• Measure website performance and user behavior
• Improve our website and services
• Track advertising campaign effectiveness
• Show you targeted ads based on your interests
• Comply with legal obligations

4. Who We Share Your Information With

We may share your information with:

• Resend: Email service provider for sending quotes and communications
• Make.com: Automation platform to process and organize your quote requests
• Google Ads & Facebook: For tracking advertising performance and showing targeted ads
• Analytics Providers: To measure website performance and user behavior
• Legal Authorities: If required by law or to protect our rights

We do not sell your personal information to third parties. We only share information with service providers who assist us in operating our website and conducting our business.

5. Your Privacy Rights (New Zealand Privacy Act 2020)

Under the Privacy Act 2020, you have the right to:

• Access your personal information held by us
• Request corrections to inaccurate information
• Ask us to stop using your information for marketing
• Opt out of tracking and cookies (where technically possible)
• Request deletion of your information (where legally permitted)

To exercise these rights, contact us at info@evertrustcleaning.co.nz or call 027 317 9662.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to enhance your experience and measure performance. Most web browsers allow you to control cookies through settings. You can opt out of certain tracking, though this may affect your site experience.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal information, we will delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting the updated policy on our website. Your continued use of the Site after changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

EverTrust Cleaning
Christchurch, Canterbury, New Zealand
Email: info@evertrustcleaning.co.nz
Phone: 027 317 9662